Questions, answered plainly.

Emerald Aviation Services Pvt Ltd provides flight support for business, private and commercial aviation: into-plane fueling, ground handling, in-flight catering, landing and parking permits, overflight permits, ad-hoc services, charters and business aviation consulting, coordinated by one 24/7 operations desk in Mumbai.

Our corporate office is at F-50, Kohinoor City Mall, Kurla West, Mumbai 400070, India. We support flights worldwide through partner stations across Asia-Pacific, the Middle East, Europe, North America, Africa and Latin America.

Yes. The desk is staffed around the clock, every day of the year. Call +91 97733 75525 or email [email protected] at any hour.

Business jet operators and flight departments, charter and NSOP operators, airlines on ad-hoc flights, private owners, and organisations arranging medical or special flights.

Usually within hours, and always within 48 hours. Urgent requests are handled immediately by phone.

Use the flight planner on our contact page, call +91 97733 75525, WhatsApp the same number, or email [email protected] with your aircraft, route, dates and the services you need.

You receive a confirmed price before services are delivered. After the stop, every service is itemised on one invoice with supporting documents.

Yes. One request can cover fuel, handling, permits, catering and ad-hoc services. One specialist coordinates them and you receive a single invoice.

We arrange services at major hubs and many secondary and remote airports through partner handlers and suppliers. Share your destination and we will confirm what is available there.

Yes. Short-notice requests, diversions and technical stops are handled by the 24/7 desk as they happen.

Your crew deals with the local handler on the ramp, while an Emerald specialist coordinates the stop and remains reachable throughout.

Aircraft type and registration, operator, route and schedule, passenger and crew numbers, and the services you need. For permits we will ask for aircraft and operator documents.

Yes. The operations desk works 24/7 and handles short-notice uplifts, diversions and tech stops. Send the airport, aircraft and estimated quantity and we confirm availability and price as quickly as the local supplier allows.

We arrange Jet A-1 for turbine aircraft and Avgas for piston aircraft, delivered into-plane by approved suppliers at partner stations.

Yes. Every uplift is confirmed with a price before it happens, whether it is a contract rate or an ad-hoc request.

You receive the supplier’s fuel delivery receipt and release certificate, plus one itemised invoice from Emerald for the uplift and any related services.

Yes. Most operators book fuel together with ground handling, landing permits and catering, so one specialist coordinates the whole stop and you receive a single invoice.

Yes. We coordinate quick turnarounds as well as hangar and overnight parking, with the handler briefed and equipment allocated before you arrive.

Ground power (GPU), air start (ASU), air conditioning (ACU), towbars and pushback, water and lavatory service, steps and baggage equipment, subject to availability at the station.

The local handler on the ramp, with an Emerald specialist coordinating behind the scenes and reachable 24/7 if anything changes.

Yes. Crew transport, passenger transfers and hotels can be added to the same request through our ad-hoc services.

Handling, airport and third-party charges are itemised on a single invoice from Emerald, with supporting documents attached.

Yes. We coordinate vegetarian, vegan, halal, kosher, Jain, gluten-free and allergy-aware meals with approved aviation caterers.

As much as possible, ideally 24 hours or more for full menus. Shorter-notice orders are often possible depending on the caterer at the station; the desk will tell you what is achievable.

Yes. We pass changes to the caterer up to the last practical hour before delivery.

Yes, for international sectors where customs rules allow.

No. Catering appears on the same itemised invoice as fuel, handling and any other services for that stop.

PPR (Prior Permission Required) is advance approval some airports need before an aircraft can land or park. We apply for PPR, landing permits and slots on your behalf and share confirmations as soon as they are received.

It depends on the country and type of operation. Some are issued within hours, others need several working days. Tell us your schedule early and we will advise lead times for each destination.

Yes. We request slots where required and advise on curfews, noise rules and parking limits before you commit to a schedule.

Typically the aircraft registration and airworthiness details, operator certificate or permit, insurance, and crew and passenger information. The desk will confirm the exact list for each country.

Yes. We estimate landing, parking and airport fees in advance and settle them on your behalf through one itemised invoice.

Yes. The desk handles urgent requests 24/7 and works with each authority to meet your departure time. Some countries have minimum lead times, which we will flag immediately.

It varies by country, aircraft registration and type of flight. We check your exact route and tell you which permits are needed.

We request revisions or extensions from the relevant authorities and confirm the updated validity with your crew.

Yes. We support route checks, NOTAM review and flight plan filing alongside permits.

Yes. Permits, landing approvals, handling and fuel can all be booked in one request with one specialist and one invoice.

Anything your stop needs beyond fuel, handling, permits and catering: hotels, transport, meet and greet, customs facilitation, de-icing, cleaning, couriers and parts logistics.

Yes. We book hotels close to the airport and arrange crew transport timed to duty and rest periods.

Yes. The desk coordinates parts, couriers and local engineering support to get the aircraft flying again.

Yes. Tell us what you need and we will tell you honestly whether and how it can be done.

They are itemised on the same invoice as fuel, handling and other services for that stop.

Private jet charters, helicopter transfers and air ambulance flights, plus larger aircraft for groups and events.

Often within hours for available aircraft. The earlier you share your plans, the more options and better pricing we can find.

We arrange charters with vetted, licensed operators and coordinate everything around the flight, so you deal with one point of contact.

Yes. We work with specialist operators that provide equipped aircraft and medical crew for patient transfers and repatriation.

The quote states the aircraft, schedule and price, and lists what is included, such as fees, catering and ground transport, so there are no surprises.

Aircraft owners, NSOP holders, flight departments and organisations considering business aviation.

Yes. We help define requirements and coordinate the sales and purchase process with the relevant specialists.

Yes. We support positioning and marketing for non-scheduled operators and can review operational processes and costs.

After an initial conversation we agree a clear scope, timeline and fee before any work starts.

Recommendations are based on what suits your operation. Using our flight support services is never a condition of consulting.